Free Shipping on all online orders to GCC countries: Saudi Arabia, Qatar, Oman, UAE, Bahrain, & Kuwait
Our customers (“Customers”) create accounts on our website, providing their contact information, personal size information, style preferences, local address, phone number, and billing and shipping information in order to purchase clothing. Content and data on some of our services are also viewable to visitors that may or may have not created accounts or made any purchases (“Visitors”).
CHANGE OF POLICY
1. Data We Collect
1.1 DATA YOU PROVIDE TO US
You provide us with data when you create an account, use our services, or make any purchases from our website.
Registration Information To create an account you need to provide a legitimate email address and phone number.
Size Information and Style Preferences To purchase clothing it is necessary to provide size preference or other size-related information. For custom shirts or custom tailored clothing you have the option to provide precise dimension information. You may also have the option to provide personal information about your background and body (for example, your height, weight, shape, and any other information that may be beneficial in determining your size) as part of our mission to create a custom fit for you. You don’t have to provide all of this information, but it can help us in providing you with well-suited or fitted clothing and a better experience when wearing the clothing. You also have the option to provide style preference information. Style preference information may be derived from a customer’s purchase history, favorites, or explicit inputting of preferences.
Billing and Shipping Information To make a purchase you will need to provide a full name, address, phone number, and payment information (e.g., credit card), and billing information. We are not responsible for mishaps that may occur with the Billing provider “Tap” and we suggest you contact them if any misunderstanding were to occur.
Feedback, we may often will ask for feedback on our service and products. You will have the option to provide your feedback in the form of numeric ratings or free text. Please contact us if you have any suggestions or feedback regarding our services.
1.2 SERVICE USE
We log usage data when you visit or otherwise use our site. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.
1.3 COMMUNICATIONS DATA
If you choose to contact us through email or phone, your emails and phone or chat history may be stored for future reference.
1.4 COOKIES, WEB BEACONS AND OTHER SIMILAR TECHNOLOGIES
1.5 YOUR DEVICE AND LOCATION
When you visit or leave our site, we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our site from a mobile device, that device will send us data about your location based on your phone settings.
2. How We Use Your Data
How we use your personal data will depend on which information you provide and which product you purchase. We use the data that we have about you to provide and personalize our products and services for you as a customer, as well as to improve our products and services for all Customers and Visitors alike.
Authorizing Access We use your data to authorize access to our services.
Custom Clothing Size Creation and Optimization Our services allow you to create and modify custom clothing and tailored clothing sizes. We will use the data you provide to help generate accurate custom garments and tailor the best fit for you.
Purchase Clothing and Other Products Our services allow you to purchase clothing and other products, including custom fit shirts and tailored clothing. For example, we may use your order data to produce your purchased products and deliver them to you.
We will use your contact information to contact you through email and phone, and other ways through our services. Please be aware that your information may be used to distribute marketing material or seasonal advertisements.
Service Messages We will send messages about your outstanding orders, including order confirmation emails, order status updates and shipping information. We will also send back-in-stock email notifications for products that you have specifically opted-in to be notified about. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.
Marketing Messages We will send various marketing messages to your email. These messages may notify you about new products that have come available, new site features we have added, or new content we have added to the site. You may change your marketing email preferences at any time by clicking unsubscribe in the footer of any marketing email.
We target and measure the performance of ads to Customers and Visitors directly and through a variety of partners, using the following data, whether separately or combined:
Data from advertising technologies on and off our services, like web beacons, pixels, ad tags, cookies, and device identifiers;
Customer-provided information (such as your name, email address, phone number, shipping address, etc.);
Data from your use of our Services (such as your order history, style preferences, etc.), including as described in Section 1.2;
Information from advertising partners and publishers.
Info to Ad Providers We may share your personal data with third-party advertisers or ad networks for their advertising except for: (i) hashed or device identifiers (to the extent they are personal data in some countries); (ii) with your separate permission (e.g., lead generation form) or (iii) data already visible to any users of the services (e.g. profile).
If you view or click on an ad on or off our site, the ad provider will get a signal that someone visited the page that displayed the ad, and they may through the use of mechanisms such as cookies determine it is you. Advertising partners can associate personal data collected by the advertiser directly from you with our cookies and similar technologies.
2.4 DEVELOPING SERVICES AND RESEARCH
We use your data to conduct research and further improve our products and services. For example, we use your saved custom sizes, order history and feedback to improve our size algorithms and thus provide better size predictions for other customers. We also use your feedback on fabrics and products to inform our product development and improve our designs. We may also use your feedback and suggestions to improve our product to suit your demands. Please be aware our product development team will be optimizing data for research purposes.
2.5 CUSTOMER SUPPORT
We use your data (which can include your communications) to investigate, respond to and resolve complaints and service issues. Please be aware we typically call from a mobile device or via email to verify your purchase and may ask additional questions for confirmation purposes. We will not ask for sensitive or personal information outside the scope of the company and would like to confirm that all formal communication is done via email.
2.6 AGGREGATE INSIGHTS
We use your data to produce and share aggregated insights that do not identify you. For example we may use your data to generate statistics about our Visitors or Customers, or to calculate ad impressions served or clicked on.
2.7 SECURITY AND INVESTIGATIONS
3. How We Share Information
3.1 OUR SERVICES
With your consent, your feedback on products and our service will be made visible to visitors to Khamco. Your feedback will typically be identified with your First Name, Last Name, and Area or City of the provided shipping address as well as your phone number or email address. Depending on your feedback, this may be seen as an endorsement of our products. In some cases your feedback may be used for advertising and marketing purposes as part of marketing emails or other forms of advertisement.
3.2 SERVICE PROVIDERS
We use others to help us provide our services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes. Other services we as a company deal with may include: delivery companies, postal companies, in-house or out of house tailors, and contracted drivers.
3.3 LEGAL DISCLOSURES
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our service (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of Khamco, our Customers, personnel, or others. We attempt to notify Customers about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack uncredited authority, but we do not promise to challenge every demand. Other personal information will be disclosed if Khamco is under an investigation by the legal authorities of Kuwait or the G.C.C. This may include countries in the United States or Europe if deemed necessary.
3.4 CHANGE IN CONTROL OR SALE
4. Your Consent
4.1 DATA RETENTION
We retain your personal data while your account is in existence or as needed to provide you services. This includes data you or others provided to us and data generated or inferred from your use of our services.
4.2 MODIFYING YOUR DATA
If for any reason you are concerned that your personal information is not correct, please visit our site and, after logging in, visit the "Account Details" section. Only you or, upon your request, our customer service team, may access your personal data from the website using your email and password. Information may be changed or removed within Account Details, Saved Shirt Sizes, Style Profiles, Addresses, and Payment Methods. If you prefer, you may contact us and we will amend your personal details.
4.3 YOUR CONSENT
5. Other Important Information
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
5.2. CROSS-BORDER DATA TRANSFERS
We process data both inside and outside the country and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us.
5.3. DIRECT MARKETING AND DO NOT TRACK SIGNALS
We currently do not share personal data with third parties for their direct marketing purposes without your permission. If you have questions or complaints regarding this Policy, please first contact us online or by physical mail.
Updated on: June 14, 2021